Reference

What You Need to Know Before You Play

Using eh999 means you agree to the terms set out here — covering account eligibility, wallet use, and how we handle your data. Whether you deposit via bKash, Nagad, or Rocket, these terms apply to every transaction and session on our platform.

Account eligibility rulesbKash, Nagad, Rocket wallet termsData handling and cookiesJurisdiction-dependent access
eh999 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to flag a dispute, or want to request a copy of the data we hold on your account, our support team is the right starting point. You can reach us through live chat in the platform, by email, or through our Bangladesh-facing help centre. We aim to respond to legal and account queries within one business day.

Live Chat Start a live chat session directly from your account dashboard. Suitable for urgent account or eligibility questions that need a fast response.
Email Support Send detailed legal queries, data requests or dispute notices to our support email. Include your registered account name for faster handling.
Help Centre Our Bangladesh help centre covers account rules, wallet verification steps for bKash, Nagad and Rocket, and how to submit a formal complaint.
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and transparency are built into how we operate — not added as an afterthought. Your account details, wallet links and session history are stored with encryption. We do not share personal data with third parties for marketing. Here is how we handle the key areas your account depends on.

Data Retention We keep account and transaction records for as long as required by applicable rules. You can request a summary of what we hold by contacting support with your account ID.
Cookie Use We use cookies to keep your session active and remember your wallet preference — bKash, Nagad or Rocket. You can manage cookie settings through your browser at any time.
Account Verification Before any withdrawal is processed, we verify that the wallet sending or receiving funds — bKash, Nagad, Rocket — matches the name registered on your account.
Requesting Changes To update your registered contact, correct account details, or request data deletion, submit a written request via email or live chat. We handle these within two business days.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rules, data rights and eligibility. If your question is not here, our support team can help through live chat or email.

Eligibility depends on your local law and the region you are in. It is your responsibility to confirm that online gaming is lawful where you are before opening an account.

We will pause the transaction until the mismatch is resolved. Contact support with your account ID and wallet details to start the verification process.

Yes. Send a data request via email or live chat, including your registered account name. We will confirm what records we hold and how long we retain them.

We notify you through your registered contact method when we make material changes. Continuing to use the platform after that notice means you accept the updated terms.

Submit your complaint in writing via email, including your account ID and a clear description of the issue. Our team reviews formal disputes separately from routine account queries.

The core eh999 terms apply regardless of which payment method you use. Each provider — Rocket, Nagad, bKash — also has its own terms that govern the transaction on their side.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.