Reference

Terms and Conditions That Apply to Your eh999 Account

These terms set out what you agree to when you open and use an eh999 account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what conduct we expect.

Account eligibility appliesbKash, Nagad, Rocket coveredWallet verification requiredLocal law determines accessOne account per person

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction processed through bKash, Nagad, or Rocket, our support team handles term-related queries separately from general account help. Reach us through one of the three channels below. When contacting us about a specific rule, include your account ID and the date of the transaction in question so we can locate the relevant record without delay.

Live Chat Open the chat widget from any page in your account dashboard. For terms queries, select the account or wallet category to reach the right team.

Email Support Send your query to our support address listed in your account settings. Include your registered mobile number linked to your bKash, Nagad, or Rocket wallet.

In-Account Help Navigate to Help inside your account, then choose Terms and Policy. You can submit a formal query there and track the response status from the same screen.

What These Terms Actually Cover

eh999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you have read and accepted these terms in full. We may update them periodically, and we will notify you through the account dashboard or the contact address on file. The current version always applies from the date shown at

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the top of this page. These terms govern how your account wallet operates, including deposits made through bKash, Nagad, or Rocket, and how withdrawal requests are reviewed before funds are released. Each wallet transaction is tied to the account holder — transfers between accounts or using
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another person's mobile wallet are not permitted. Accounts found to breach this rule may be suspended pending review. You are responsible for keeping your login credentials secure. If you suspect unauthorised access, contact our support team immediately so we can place a temporary hold while we
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investigate. We handle disputes through our internal resolution process first; escalation paths are described in the support section below. Availability of the platform depends on your local law and eligible regions — we do not make claims about lawfulness in any specific jurisdiction. If local regulation
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restricts access, it is your responsibility to comply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE APPLY RULES

How eh999 Handles Accounts Under These Terms

Holding you to clear, consistent rules is how we keep the account environment fair for everyone. Below are the four core areas where these terms have direct impact on your account experience — from how we verify wallet ownership to how long we retain your account data.

Wallet Verification

When you add bKash, Nagad, or Rocket as a withdrawal method, we match the registered mobile number to the account name on file before any payout is processed.

Account Security

We use OTP-based login confirmation. If a login attempt looks out of pattern — new device or location — we hold the session until the OTP is confirmed on your registered number.

Data Retention

Transaction records, including bKash and Nagad deposit logs, are retained in line with our data policy. You can request a summary of your account history through in-account Help.

Term Change Notices

When we revise these terms, a notice appears on your account dashboard at next login. Continued use of the account after that notice means you accept the updated version.

Common Questions About Our Terms and Conditions

These are the questions we hear most when someone wants to understand what they have agreed to. If your question is not covered here, use the in-account Help section or reach out via live chat.

No. Deposits must come from a mobile wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaks the one-account-one-wallet rule and may lead to suspension.

We will first place a review hold on your account, then contact you at your registered address. Depending on the breach, the outcome can range from a warning to permanent closure of the account.

A dashboard notice appears the next time you log in after any update. The revised version takes effect from the date shown on the notice. You should review the changes before continuing to use your account.

Access and eligibility depend on your local law and the regions we currently support. It is your responsibility to confirm that using the platform is permitted under the rules that apply in your location.

Go to Help inside your account, select Data and Records, and submit a history request. We will prepare a summary of your deposits, withdrawals, and wallet transactions and send it to your registered contact.

Contact us via live chat or in-account Help and select the Dispute category. Include your account ID and the transaction date. We review disputes internally first before any further escalation is considered.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Apply to Your eh999 Account

How to Reach Us About These Terms

How eh999 Handles Accounts Under These Terms

Wallet Verification

Account Security

Data Retention

Term Change Notices

Common Questions About Our Terms and Conditions

01 Can I use another person's bKash or Nagad to deposit?

02 What happens if I break one of the account rules?

03 How will I know if the terms have changed?

04 Does access to eh999 depend on where I am in Bangladesh?

05 How do I request a copy of my transaction history?

06 What is the process if I want to dispute a transaction?

Terms & Conditions

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