Reference

How eh999 Handles Your Personal Information

This Privacy Policy explains exactly what data eh999 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use the lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment recordsCookie and session controlsYour right to request data accessDirect contact for privacy queries

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Account security at eh999 runs on SSL encryption across every page — your login session, your wallet transactions and your support conversations are all carried over encrypted connections. We apply the same standard to data stored on our servers: account records, payment logs from bKash, Nagad and Rocket, and session history are held in access-controlled environments. Data retention periods are set by transaction type: payment records are kept for as long as required to meet financial accountability obligations, while session logs are held for a shorter period and then purged.

SSL Encryption

Every page — account login, bKash deposit flow, live session — runs over SSL. Your credentials and payment references are never transmitted in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see how the lobby loads on your device. You can adjust cookie preferences in your browser settings at any time.

Data Retention Policy

Payment records from Nagad, Rocket and bKash are held for the period required under our financial obligations. General session data is purged on a shorter cycle once it is no longer needed.

Your Access Rights

You can request a copy of your personal data, ask for corrections, or raise a deletion request. We respond through the same support channel you use, with a ticket reference attached.

What We Collect and Why We Collect It

eh999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and account credentials — nothing beyond what's needed to run your account. When you deposit through bKash, Nagad or Rocket, our system logs the transaction reference and amount so we can verify the credit and reverse any

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errors. We do not store your mobile wallet PIN or full card number at any point. Browsing data — page visits, session duration, device type — helps us keep the lobby responsive on mobile, where most accounts are used. We also collect location signals at the
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region level to check whether access is permitted under local law in your area; we do not track precise GPS coordinates. If you contact our support team, the conversation is recorded and held for a defined period so we can follow up accurately. Data shared with
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payment processors is limited to what each processor needs to complete the transaction. We do not sell your personal data to third parties or use it for unrelated marketing without your consent. Availability of the platform and the scope of data processing may both depend on
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local regulations in Bangladesh and your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or via our help desk — each channel connects to the same privacy team.

Team online

Live Chat

Open the chat widget inside your account dashboard. A privacy query gets flagged separately from general account questions so the right team member picks it up.

Email Support

Send your privacy request to our support email. Include your registered account name and the specific action you are requesting — access, correction or deletion.

Help Desk Ticket

Submit a formal ticket through the help desk section. Ticket-based requests create a reference number so you can track the status of your data request end to end.

Common Questions About Your Privacy on eh999

Below are the questions we hear most often about how your data is handled. If something here does not cover your situation, reach out through live chat or email and we will respond with the detail specific to your account.

We collect your name, email address, contact number and account credentials. Payment method details — such as your bKash or Nagad number — are logged at the transaction level only, not stored as a payment profile.

No. We never see or store your mobile wallet PIN. The deposit flow redirects through the bKash, Nagad or Rocket payment interface; only the transaction reference and confirmed amount reach our system.

Payment records are held for the period required to meet financial accountability obligations. Account login history and session data are kept for a shorter defined period, then purged from active storage.

Yes. Submit a data access request through live chat or email with your registered account name. We will compile and send you a summary of the personal data we hold, linked to your account.

We share data with payment processors — bKash, Nagad, Rocket — only to the extent needed to complete or verify your transaction. We do not sell your data or pass it to unrelated marketing services.

Contact our support team via live chat, email or a help desk ticket. State clearly whether you want a correction or deletion. We will confirm the outcome and give you a reference number to track the request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoEh999 Glossary

How eh999 Handles Your Personal Information

How We Protect and Manage Your Data

SSL Encryption

Cookie Controls

Data Retention Policy

Your Access Rights

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Desk Ticket

Common Questions About Your Privacy on eh999

01 What personal data does eh999 collect when I open an account?

02 Does eh999 store my bKash or Rocket PIN?

03 How long does eh999 keep my account and payment data?

04 Can I request a copy of the data eh999 holds on me?

05 Does eh999 share my data with third parties?

06 How do I ask eh999 to correct or delete my personal data?

Privacy Policy

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